(The Founder of The Client Orchardist)
He has appeared on webinars and podcasts in Australia and internationally, showing business owners and executives how to grow more Delighted repeat customers and harvest more sales.
During his 20+ year corporate career Ross became a specialist in implementing Customer Relationship and Customer Retention strategies and systems. He managed sales teams and distribution channels. Ross worked with large businesses in tourism, and in financial service sectors before establishing his independent consultancy practice in 2005.
How We Help
Ross has managed the development, implementation and sales of customer relationship management strategies and software internationally and held management responsibility for 40,000+ customers and $36 million in sales. For more than 7 years he has been as part of the Queensland State Government’s Mentoring for Growth program as mentoring panel member,
Through his business, now called The Client Orchardist, Ross has successfully assisted business owners and executives to include customer retention strategies and technology as part their overall business strategies and processes. In doing so these clients have increased sales, profits and grown their Delighted repeat customer base.
The Client Orchardist assists businesses mainly in Brisbane and South East (SE) Queensland, Australia to achieve business growth and increase sales through development and implementation of business operations, relationship marketing and customer retention.
The Client Orchardist partners with selected businesses to ensure clients have access to trusted specialist for the best and most effective insights and business strategies in fields such as Accounting, Bookkeeping, Digital Online Marketing, HR, Recruitment, Social Media and WH&S.
Business Growth Strategies
“Ross’ ability to break the ‘numbers’ down gave me clarity and a much better understanding of my operation and, most importantly, an actionable path forward.”
“Ross delivered a very informative presentation to our Franchise Partners and he clearly displayed that he is an expert in this field.”